At TrendTroveBD, our customers are our top priority. We are committed to providing friendly, reliable, and timely support to ensure a smooth shopping experience.

Support Availability

• Our support team is available 7 days a week.

• Support Hours: 10:00 AM – 10:00 PM (Bangladesh Time)

• You can contact us through:
  ? Email: trendtrove52@gmail.com
  ? Phone/WhatsApp: 01771571503

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Types of Support We Provide

• Order Support – Assistance with placing, tracking, or cancelling orders.

• Product Information – Guidance on product details, sizes, availability, and recommendations.

• Payment Help – Support for payment issues, confirmation, and refunds.

• Return & Refund Support – Step-by-step help with returns, exchanges, and refunds.

• Technical Support – Help with account issues, login problems, or website errors.

Response Time

• Emails & Messages: Within 24 hours.

• Phone/WhatsApp: Immediate response during support hours.

• Social Media Queries: Within 12 hours.

Customer Responsibilities

To serve you better, we request customers to:

• Provide correct order details (order number, name, phone number).

• Share photos/videos in case of damaged or wrong product complaints.

• Communicate politely and clearly for faster support.

Commitment to Customers

• We treat every query with priority and respect.

• We strive to resolve all issues in a fair and transparent manner.

• Your satisfaction is at the heart of our business.